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AbouRached
AbouRached — Building solutions for a brighter tomorrow

Systems built the way a ledger is kept: nothing enters that cannot be reconciled.

Charbel Abou Rached · IT consultant and engineering manager

Ten years owning the infrastructure, telephony and platforms behind contact centres serving humanitarian, telecom, insurance and commercial operations.

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Charbel Abou Rached
GaiastraTeleCRMVoiceHubWFP and the Ministry of Social AffairsONE platformCall-centre reporting portalAfterliftOrelle Atelier

§0

In figures

10

years running production IT

8

platforms built and run

4

sectors served

11

certificates held

§1

Services

§2 · Case study

FIG. 1 — GAIASTRA · A MULTI-TENANT COMMUNICATIONS AND TRANSACTION PLATFORM.
AgentsWebRTC desktop
Control planeTypeScript over Asterisk ARI
Tenant dataPostgreSQL, isolated per tenant

Gaiastra

Account · Communications

In production

Node.js · TypeScript · Fastify · PostgreSQL · Redis · WebSockets · Docker

Brief

Tenants must never see each other's data.

Every transaction must be provable after the fact.

Compliance cannot depend on an agent remembering it.

Changes must be safe to ship often.

Delivered

PostgreSQL row-level security as the tenancy boundary.

Reconciliation jobs cross-check every transaction against its source.

Per-jurisdiction rules enforced as hard blocks in the control plane.

1,393 automated tests on the platform.

ReconciliationVariance 0.00

§3 · Systems register

8 registered

  1. 01GaiastraA multi-tenant communications and transaction platform.Node.js · TypeScript · FastifyIn production
  2. 02TeleCRMAn open-source outbound CRM composed from best-of-breed systems.TypeScript · Fastify · Twenty CRMOpen source
  3. 03VoiceHubA multi-tenant voice platform for operators.Python · FastAPI · CeleryIn production
  4. 04WFP and the Ministry of Social AffairsA national call centre built from scratch and handed over.Asterisk · FreePBX · SIPHanded over
  5. 05ONE platformAn insurance advisory site rebuilt as a typed monorepo on AWS.Next.js · Fastify · PostgreSQLOpen source
  6. 06Call-centre reporting portalReporting and administration for Asterisk contact centres.PHP · MySQL · AsteriskOpen source
  7. 07AfterliftA multi-branch gym platform: member app, staff dashboard, Supabase backend.Flutter · Next.js · SupabaseIn development
  8. 08Orelle AtelierA commerce platform with escrow payments and a strict order state machine.Next.js · Fastify · PostgreSQLLive

§4 · Engineer of record

Charbel Abou Rached

BSc Computer Communication Engineering · AUL – Arts, Sciences and Technology University

Base

Remote · Lebanon (UTC+3) · taking engagements

Languages

Arabic, native · English, fluent · French, professional

Open to

Engagements · senior roles

Checked

Reconciled · Variance 0.00

Revision history

  1. 2022 – presentIT System Manager, TeleSupport International (An ITG Company) · Bsalim, Lebanon
  2. 2016 – 2022Operations Technical Team Lead, TeleSupport International (An ITG Company) · Bsalim, Lebanon
  3. 2014 – 2016Chief Brand Officer / Sales Manager, Vortex Modern Supply · Beirut, Lebanon
  4. Alongside
  5. 2024 – presentTechnical lead, national call centre for the Ministry of Social Affairs, Contracted by the UN World Food Programme · Lebanon
  6. 2020 – 2023Financial Advisor (freelance), MetLife · Remote
  7. SectorsHumanitarian programmes with UNHCR, WFP and UNICEF · A national internet provider · Insurance · Commerce

§5

Notes

All writing

§6 · Appointments

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