WFP and the Ministry of Social Affairs

Account · Humanitarian

Handed over

Asterisk · FreePBX · SIP · Linux · Monitoring

Brief

A national call centre where none existed.

Workflows and call handling agreed with the agency and the ministry.

A system the ministry runs itself afterwards.

Delivered

Telephony, servers, network, agent software, monitoring and reporting, end to end.

Call-handling procedures defined with WFP and ministry teams.

Ministry staff trained to operate and maintain the system without outside help.

ReconciliationVariance 0.00