System 06 · Contact centres

Call-centre reporting portal

Reporting and administration for Asterisk contact centres.

Open source

PHP · MySQL · Asterisk · Apache

FIG. 6 — CALL-CENTRE REPORTING PORTAL

PBX recordsqueue and call logs

Portalreports and administration

OutputsPDF, Excel, live dashboard

Account · Contact centres

Open source

PHP · MySQL · Asterisk · Apache

Brief

Queue and agent performance that supervisors can trust.

Customer billing from outgoing call records at real rates.

A live operations view without a vendor contract.

Delivered

Inbound queue and agent reports, customer reports as PDF and Excel.

Outgoing billing with national and international rates.

A live operations dashboard and the administration to run it.

ReconciliationVariance 0.00

Proves